Data protection

Status: 01.08.2025
Introduction

We, Protectas Security Services e.U, take the protection of the data of the users of our website and/or our mobile app very seriously and undertake to protect the information that users provide to us in connection with the use of our website and/or our mobile app (collectively, “digital assets”). Furthermore, we undertake to protect and use your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use and disclosure of your information by using our digital assets (the “Services”) when you access the Services through your devices.

Please read the Privacy Policy carefully and make sure that you fully understand our practices regarding your data before using our Services. If you have read this policy, fully understood it, and do not agree to our approach, you must cease using our digital assets and services. By using our Services, you acknowledge the terms of this Privacy Policy. Further use of the Services constitutes your acceptance of this Privacy Policy and any changes to it.

In this Privacy Policy, you will learn:

    How we collect data

    What data we collect

    Why we collect this data

    To whom we share the data

    Where the data is stored

    How long will the data be kept

    How we protect the data

    How we deal with minors

    Updates or changes to the Privacy Policy

What data do we collect?
Category: Always

Below you will get an overview of the data we may collect:

    Unidentified and unidentifiable information that you provide during the registration process or that is collected about the use of our Services (“non-personal information”). Non-personal data does not allow any conclusions to be drawn about who they have been collected by. Non-personal data we collect consists mainly of technical and aggregated usage information.

    Individually identifiable information, i.e. all those through which you can be identified or could identify with reasonable effort (“personal data”). The personal information we collect through our Services may include information requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. If we combine personal data with non-personal data, as long as it is in combination, it will be treated by us as personal data.

How do we collect data?
Category: Always

Below are the key methods we use to collect data:

    We collect information when using our services. So when you visit our digital assets and use services, we may collect, collect and store the use, sessions, and related information.

    We collect data that you provide to us yourself, for example if you contact us directly via a communication channel (e.g. B. an email with a comment or feedback).

    We may collect data from third-party sources as described below.

    We collect information that you provide to us when you log in to our Services through a third party such as Facebook or Google.

Why do we collect this data?
Category: Always

We may use your data for the following purposes:

    to provide and operate our services;

    to develop, adapt and improve our services;

    to respond to your feedback, requests and requests and to offer help;

    to analyse requirements and usage patterns;

    for other internal, statistical and search purposes;

    to improve our data security and fraud prevention capabilities;

    to investigate violations and enforce our terms and policies and to comply with applicable law, regulations or regulatory orders;

    to provide you with updates, messages, promotional material and other information in connection with our Services. For promotional emails, you can decide for yourself whether you want to continue receiving them. If not, simply click on the unsubscribe link in these emails or send a letter to Protectas Sicherheitdienstleistungen e.U.

Who do we share this data with?
Category: Always

We may share your information with our service providers in order to operate our services (e.g. B. Storage of data via third-party hosting services, provision of technical support, etc.).


We may also disclose your data in the following circumstances: (i) to investigate, detect, prevent or take action against unlawful activities or other misconduct; (ii) to establish or exercise our rights to defense; (iii) to protect our rights, property or personal safety, and the safety of our users or the public; (iv) in the event of a change of control with us or with one of our affiliates (by way of a merger, acquisition or acquisition) B. Cloud service providers) to the extent appropriate for business purposes; (vi) to work with third parties to improve your user experience. In order to avoid misunderstandings, we would like to point out that we may transfer or otherwise use non-personal data to third parties at our sole discretion.
Category: Blog or Forum

Please note that our services social interactions (e.g. B. Post content, information and comments publicly and chat with other users). We would like to point out that any content or data you provide in these areas may be read, collected and used by other persons. We advise against posting information or sharing with others you do not want to make public. If you upload content to our digital assets or otherwise make it available in the course of using a service, it is at your own risk. We cannot control the actions of other users or members of the public with access to your data or content. You acknowledge and hereby confirm that copies of your data may remain accessible by third parties even after their deletion on cached and archived pages or after the creation of a copy/storage of your content.
Cookies and similar technologies

When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services (“tracking technologies”). These tracking technologies can allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance and ensure a tailored user experience, as well as for security and fraud prevention purposes.

To learn more, please read our Cookie Policy.
Category: The user is NOT affiliated with an advertising service

Without your consent, we will not share your email address or other personal information with advertising companies or advertising networks.
Category: The user is connected to an advertising service, a campaign manager or Facebook Ads

We may provide advertising through our Services and our digital assets (including websites and applications that use our Services) that may also be tailored to you, e.g. B. Ads based on your recent browsing behavior on websites, devices, or browsers.


To provide these advertisements to you, we may use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or HTML5 Local Storage and/or other technologies. We can also use third parties, such as B. Network Advertisers (i.e. Third parties who display ads based on your website visits to serve targeted ads. External providers of advertising networks, advertisers, sponsors and/or services to measure website traffic may also use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or flash cookies and/or other technologies to measure the effectiveness of their ads and customize advertising content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third party and not this.
Where do we store the data?
Category: Always

Non-personal data

Please note that our companies, as well as our trusted partners and service providers, are based around the world. For the purposes explained in this Privacy Policy, we store and process all non-personal data we collect in different jurisdictions.
Category: Users collect personal data

Personal data may be maintained, processed and stored in other jurisdictions in the United States, Ireland, South Korea, Taiwan, Israel and to the extent that it is required to provide our services and/or legally (as explained further below) in other jurisdictions.
How long will the data be kept?
Category: Always

Please note that we will retain the collected information for as long as is necessary for the provision of our services, to comply with our legal and contractual obligations towards you, to resolve disputes and to enforce our agreements.

We may correct, supplement or delete incorrect or incomplete data at any time in our sole discretion.
How do we protect the data?
Category: Always

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored via the data storage, databases and general applications of our hosting provider. It stores your data on secure servers behind a firewall and provides secure HTTPS access to most areas of its services.
Category: Users accept payments/eCom

All payment options offered by us and our hosting provider for our digital assets comply with the regulations of the PCI-DSS (credit card industry data security standard) of the PCI Security Standards Council. This is the collaboration of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic and procedural measures) by our shop and the service providers.
Category: Always

Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and absolute security of the information you upload, publish or otherwise disclose to us or others.

For this reason, we would like to ask you to set secure passwords and, if possible, not to provide us or others with confidential information that you believe could significantly or sustainably harm you. Since email and instant messaging are not considered secure forms of communication, we also ask you not to share confidential information through any of these communication channels.
How do we deal with minors?
Category: Users do NOT collect data from minors

The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect any information from children. If you are not yet of legal age, you should not download or use the Services and not provide us with any information.


We reserve the right to request proof of age at any time so that we can check whether minors use our services. In the event that we become aware that a minor is using our services, we may prohibit and block access to our Services to those users and we may delete all data we hold about this User. If you have reason to believe that a minor has passed on data to us, please contact us, as explained below.
Category: Users collect data of minors

Children can use our services. However, if they want access to certain functions, they may have to provide certain information. The collection of some data (including data collected via cookies, web beacons and other similar technologies) can be done automatically. If we knowingly collect, use or disclose data collected by a child, we will point it out in accordance with applicable law and obtain the consent of the parents. We do not make a child’s participation in an online activity dependent on the child providing more contact details than is reasonably required to participate in that activity. We only use the data we collect in connection with the services that the child has requested.


We may also use a parent's contact details to communicate about the child's activities in the Services. Parents may view data we have collected from their child, prohibit us from collecting further information from their child, and require that all data we collect be deleted from our records.


Please contact us to view, update or delete your child’s information. In order to protect your child, we may ask you to prove your identity. We may deny you access to the data if we believe that your identity is questionable. Please note that certain data cannot be deleted due to other legal obligations.

Category: Always

We will only use your personal information for the purposes set out in the Privacy Policy and only if we are convinced that:

    the use of your personal data is necessary to fulfil or conclude a contract (e.g. to provide you with the Services themselves or Customer Support or Technical Support);

    the use of your personal data is necessary to comply with appropriate legal or regulatory obligations, or

    the use of your personal information is necessary to support our legitimate business interests (on the condition that this is done at any time in a way that is proportionate and respects your privacy rights).

As an EU resident, you can:

    request confirmation of whether or not personal data relating to you is being processed and request access to your stored personal data and certain additional information;

    request the receipt of personal data that you have provided to us in a structured, commonly used and machine-readable format;

    request the correction of your personal data stored by us;

    request the deletion of your personal data;

    object to the processing of your personal data by us;

    request the restriction of the processing of your personal data, or

    file a complaint with a supervisory authority.

However, please note that these rights are not fully valid and may be subject to our own legitimate interests and regulatory requirements. If you have any general questions about and use the personal information we collect, please contact us as stated below.

In the course of providing the Services, we may transfer data across borders to affiliates or other third parties and from your country/legal system to other countries/legal systems worldwide. By using the Services, you consent to the transfer of your data outside the EEA.


If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an adequate or comparable level of personal data protection. We will take appropriate steps to ensure that we have adequate contractual agreements with our third parties to ensure that appropriate safeguards are taken, so that the risk of unlawful use, modification, deletion, loss or theft of your personal information is minimized and that those third parties act at all times in accordance with applicable laws.

Rights under California Consumer Protection Act


If you use the Services as a California Resident, you may be entitled to request access to and deletion of your information under the California Consumer Privacy Act (CCPA).


In order to exercise your right to access and delete your data, please read below how you can contact us.
Category: The website does not sell data of its users

We do not sell any personal data of the users for the intentions and purposes of the CCPA.
Category: Websites with a Blog or Forum

Users of the Services who are based in California and under the age of 18 may request and obtain deletion of their published content by email at the address specified below in the “Contact” section. These applications must all be marked with “California Removal Request”. All requirements must include a description of the content of which you wish to delete, as well as sufficient information to help us locate the material. We do not accept communications that are not marked or are not properly submitted, and we may not be able to respond if you do not provide sufficient information. Please note that your requirement does not ensure that the material is completely or comprehensively deleted. Material you have published may, for example, be republished or reposted by other users or third parties.
Updates or changes to the Privacy Policy
Category: Always

We may, in our sole discretion, revise this Privacy Policy from time to time, the version published on the Website is always up to date (see “Status”). We ask you to periodically review this Privacy Policy for changes. In case of significant changes, we will publish a notice on our website. If you continue to use the Services after notification of changes to our Website, this shall be deemed to be your confirmation and consent to the changes to the Privacy Policy and your consent to the terms of these changes.
Contact
Category: Always

If you have any general questions about the Services or the data we collect about you and their use thereof, please contact us at:


Name: Karl Jilch, M.A.

Address: A-3100 St. Pölten, Fuchsenkellerstraße 10

E-mail address: mail@protectas.at

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