Service & Passenger Guidance

We support your customers where help is needed:

• Rail replacement services: Efficient management of passenger flows.

• Information services: Competent information and direct assistance on site.

• Train escort: Professional presence for a safe travel experience. Armed or unarmed escort and security for valuables in transit.

• Safety services : Securing the level crossing due to a technical malfunction.

• Security service : Protection of property and patrolling of parked vehicle groups to prevent vandalism (graffiti), theft and unauthorized entry.

Station security service

We protect your infrastructure and consistently enforce the rules:

• Presence: Security patrols and guarding.

• House rules: Enforcement of alcohol ban, smoking ban and muzzle requirement.

• Protection: Safety for staff and customers throughout the entire railway area.